NewVision upstream

Refund Policy

Introduction

Last updated: August 20, 2026

This Refund Policy forms part of the Terms of Use published at newvision.io and should be read together with it. All matters not covered by this Policy, including governing law and dispute resolution, are governed by the Terms of Use.

Refund Window

The User may request a refund of the subscription fee within fourteen (14) days of the date of the transaction. No reason need be given.

The fourteen (14) day window applies to the initial subscription payment. Subsequent renewal payments are not refundable under this section.

After the fourteen (14) day window has expired, fees are non-refundable except as set out below. Where a refund is issued, access to the Software ceases on the date the refund is processed.

Refunds Outside the Refund Window

A refund will also be issued, at any time, in the following circumstances:

  • a duplicate payment was made for the same subscription period;
  • an overcharge occurred due to a billing error;
  • a material technical defect prevents the User from accessing the features described in the Documentation, and the defect is not resolved following notification to NEWVISION.

Statutory Rights

Nothing in this Policy limits any right of the User that cannot be waived under the law applicable to them, or any longer period that such law provides.

How to Request a Refund

Where the subscription was purchased through an authorised reseller, the reseller is identified in the purchase confirmation and receipt issued at the time of the transaction. Refund requests are made to that reseller, using the links provided in the confirmation or receipt.

Where the subscription was purchased directly from NEWVISION, the User must contact NEWVISION in writing at support@newvision.io, providing:

  • name and email address associated with the account;
  • description of the reason for the refund request;
  • relevant invoice number or payment reference.

NEWVISION will review the request and respond within ten (10) business days. If approved, the refund will be processed to the original payment method within fourteen (14) days of approval. For technical problems, the User should contact NEWVISION at support@newvision.io in the first instance, so that the issue can be resolved or confirmed before a refund is requested.

Contact

The User may obtain any clarifications regarding matters related to this Policy: