Help Center
Find answers and user guides for our products.
Popular topics
Create your first ESP design
Start a design project and add the well data needed for ESP selection.
Configure well parameters
Set up well information, wellbore geometry, inflow, and fluid properties.
Work with PVT lab data
Enter well test results to refine fluid-property calculations.
Popular topics
Review well performance
Explore well parameters and trend charts in the Well Data window.
Configure deviation alerts
Set deviation analysis rules to monitor changes in well operation.
Manage operational records
Create and maintain records of well operations in nv.EBS.
nv.AIM
User documentation for integrated asset modelling with nv.AIM PVT, MBAL, WELL, PIPE, SOLVER and SERVER.
nv.design in ChatGPT
Help with connecting your account, calculations, and access.
I can’t connect my account
If you cannot connect nv.design in ChatGPT, contact our support team below. Include your nv.design account email, the connection error, and when it occurred.
Never include passwords or access tokens.
A calculation failed or returned an unexpected result
Check the input values and units. If the issue persists, contact support with the calculation you requested, the error message or unexpected result, and the approximate time.
Remove confidential well and project information from screenshots before sharing them.
My trial ended or I lost access
The nv.design trial lasts one month. When it ends, access stops; you are not charged automatically.
If your access stops earlier or you cannot sign in, contact support below.
Privacy and data requests
Read our Privacy Policy for information about how your data is handled. For a privacy question or a data deletion request, contact our support team below.
Need more help?
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